Booking Cancellation Policy
On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. We are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind.
NB* Refunds
For local bookings we are able to send a voucher to re-book your accommodation when the lockdown has ended and everyone is able to safely reopen businesses and travel. The voucher will not include from dates 16th December – 6th January which is our peak season over Christmas.
Due to the lockdown and Covid-19 crisis bookings have been affected over the last few months and the tourism sector has declined resulting in financial devastation. Since the sudden announcement of the lockdown which started at midnight on March 26th all of our bookings and revenue have ground to a halt as I am sure with most businesses. We unfortunately do not have funds available until we are able to claim from the insurance, I am aware of the inconvenience caused to everyone but please be assured that your deposit is insured and will be refunded as soon as we receive a pay-out.
The Governments around the world have all acted in the best interest of the population and we wish you all the best through this difficult time. Please keep safe and well and those who are planning to return we look forward to meeting you in this beautiful place.
Extenuating Circumstances Policy
Temporary amendment to our Cancellation Policy – Travellers outside of Republic if South Africa (International)
The Roundhouse clients not allowed or wishing to travel on their original dates due to the outbreak of the COVID-19 virus, may take up their booking within 18 months of the original date, at the same rate as originally charged. Reservations made at our Facility on or before March 14, 2020 for stays with a check-in date between March 14, 2020 and April 14, 2020, are covered by this policy and may be cancelled before check-in. Guests who cancel will receive a 50% refund of the deposit, and a further 50% voucher for the balance of the deposit will be issued for future use within a 18 month period. Refunds will be processed within 30 days of receipt of your cancellation request. Our “normal” cancellation policy will apply as usual to reservations made after March 14, 2020
Note:
- Only one amendment per booking will be permitted, and this must be made no less than 30 days prior to at The Roundhouse, failing which, our standard cancellation policy will apply.
Outright cancellations by clients not wishing to exercise this option, will be subject to our standard cancellation policy, and clients will have to claim from their travel insurance. - If a reservation has already begun (on the date of check-in) this extenuating circumstance does not apply.
Temporary amendment to our Cancellation Policy – Travellers of Republic of South Africa (Local)
The Roundhouse clients not wishing to travel on their original dates due to the outbreak of the COVID-19 virus outbreak, may take up their booking within 12 months of the original date, at the same rate as originally charged. Reservations made at our Facility on or before March 14, 2020 for stays with a check-in date between March 14, 2020 and April 14, 2020, are covered by this policy and may be cancelled before check-in. Guests who cancel will receive a 50% refund of the deposit, and a further 50% of the deposit as a voucher for the balance will be issued for future use within a one (1) year period. Refunds will be processed within 30 days of receipt of your cancellation request. Our “normal” cancellation policy will apply as usual to reservations made after March 14, 2020
Note:
- Only one amendment per booking will be permitted, and this must be made no less than 30 days prior to at The Roundhouse, failing which, our standard cancellation policy will apply.
Outright cancellations by clients not wishing to exercise this option, will be subject to our standard cancellation policy, and clients will have to claim from their travel insurance. - If a reservation has already begun (on the date of check-in) this extenuating circumstance does not apply.
We trust you understand this policy was implemented with your heath and safety in mind, as well as the well-being of our employees.
